Refund and Cancellation Policy
Effective date: TBD (publish date) Last updated: 2026-05-03
This policy explains how cancellations and refunds work for everything you can buy from Main Street IQ LLC ("Main Street IQ," "MSIQ," "we," "us"). We have tried to make it short and concrete. If you have a question about your specific situation, email billing@mainstreetiq.com.
This policy is incorporated into our Subscription Terms and into every Master Services Agreement we sign. If a signed MSA, Order Form, or SOW says something different about a specific engagement, that signed document controls.
At a glance
| What you bought | Cancel anytime? | Refund window |
|---|---|---|
| Annual subscription paid annually (Discover, Monitor, Monitor Plus) | Yes, no fee | Pro-rata refund of unused months within 30 days of charge; otherwise no refund but renewal stops |
| Monthly subscription (Monitor, Monitor Plus) | Yes, no fee | No refund of paid months; renewal stops at end of current month |
| Single-issue report (Wine Country Intelligence Report, Wine Pricing Report) | N/A — one-time purchase | 7-day satisfaction window from delivery |
| Diagnostic project (Audit, Audit Pro, Benchmark, Full Diagnostic, CFO Diagnostic) | Yes, before delivery | 100% refund before work begins; no refund once deliverable is sent |
| Engage / Manage retainer | Per the signed MSA + Order Form | Per the signed MSA + Order Form |
How to cancel
Self-serve subscriptions (Discover, Monitor, Monitor Plus)
Three ways, all easy:
- Stripe customer portal. From any invoice email, click "Manage subscription." Cancel takes effect at end of current billing period.
- Email. Send a cancellation request to billing@mainstreetiq.com from the email on your account. We will action it within one business day.
- From inside the dashboard or product email. Every renewal-related email contains a one-click cancel link, per California's Click-to-Cancel rule. The button cancels in one step.
You will not be charged again after cancellation. You retain access through the end of the period you have already paid for.
Single-issue report purchases
These are one-time purchases. There is nothing to cancel. If you are not satisfied with the report, see "Refunds" below.
Diagnostic projects (Audit, Benchmark, Full Diagnostic, CFO project deliverables)
Email billing@mainstreetiq.com or reply to your invoice. If you cancel before we have begun work, we refund in full. If you cancel after work has begun but before delivery, we refund the unbilled portion (we will tell you what has been billed when you ask). Once the deliverable has been sent, the project is closed.
Engage and Manage retainers
These are governed by your signed MSA and Order Form, which include a 12-month commitment with specific opt-out windows (typically a 30-day opt-out after month 3 in Engage). Email scott@mainstreetiq.com to discuss any change to the retainer; the signed terms are the authoritative source.
Refunds
Subscriptions
- Annual paid annually: if you cancel within 30 days of a charge, we refund pro-rata for unused months. If you cancel later in the term, the subscription stops at the end of the current period; we do not refund the remainder of the year.
- Monthly: no refunds of paid months. Renewal stops at end of current month.
- Wrong charge or duplicate charge: full refund, contact billing@mainstreetiq.com immediately.
Single-issue reports
7-day satisfaction window: if a single-issue report does not deliver what we describe, email billing@mainstreetiq.com within 7 days of receiving the report and we will refund 100%. Tell us what was missing or wrong; this helps us improve and is required for the refund.
Diagnostic projects
100% refund if you cancel before work begins. Once work has started, we refund the unbilled portion only. Once the deliverable has been sent, no refund. We will only send a deliverable that we stand behind.
Retainers
Refunds and credits on retainers (Engage, Manage) follow the signed MSA and Order Form. We do not refund partial months on monthly retainer billing; we credit the next month or pro-rate the next invoice when warranted.
Failed payments and suspension
Per our Subscription Terms:
- We retry failed payments through Stripe's standard dunning process
- If a subscription is past due 10 days, we may suspend access to the relevant deliverables
- If past due 30 days, we may terminate the subscription
- For service engagements (Engage, Manage), the MSA controls suspension and termination
If you know in advance that a payment will fail (changing banks, issuing new card), email billing@mainstreetiq.com and we will work with you. Communication keeps relationships alive; silence does not.
Chargebacks
If you initiate a chargeback before contacting us, we will respond with our records and lose the ability to make things right informally. If you have a problem, please email billing@mainstreetiq.com first. We respond fast and we are reasonable.
California "Cooling-off" rights
California law gives consumer purchasers the right to cancel certain transactions within three business days. We are a B2B service provider and most engagements are not consumer transactions, but if you are a sole proprietor purchasing for personal household use and California law gives you a cooling-off right that applies, we honor it.
Changes
If we change this policy materially, we will email active subscribers at least 30 days before the change takes effect. The "Last updated" date at the top of this page reflects the current version.
Contact
Main Street IQ LLC Attn: Billing San Luis Obispo, California Email: billing@mainstreetiq.com